Privacy Policy

Last updated: January 2024

This Privacy Policy explains how opterbruin ("we", "us", or "our") collects, uses, discloses, and safeguards your information when you visit our website or use our consultation services. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Complete contact forms or enquiry submissions on our website
• Schedule or attend consultations with our team
• Provide documentation related to your benefits or pension claims
• Communicate with us via email or other correspondence

The personal information we collect may include:

• Full name and contact details (email address, postal address)
• Information relevant to your benefits or pension case
• Medical information where relevant to disability benefit claims
• Employment and financial information for eligibility assessments
• National Insurance number and other identifying information

How We Use Your Information

We use the information we collect for the following purposes:

• To provide our consultation and claims assistance services
• To communicate with you about your case and appointments
• To prepare and submit applications on your behalf
• To correspond with government agencies regarding your claims
• To maintain records of our services as required by professional regulations
• To improve our website and service offerings

Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract performance: Processing necessary to provide services you have requested
• Consent: Where you have given explicit consent for specific processing activities
• Legal obligations: Processing required to comply with applicable laws and regulations
• Legitimate interests: Processing necessary for our legitimate business interests where these do not override your rights

Data Sharing and Disclosure

We may share your personal information with:

• Government agencies (such as the DWP) when making claims or appeals on your behalf
• Tribunal services when representing you in appeals
• Medical professionals when gathering evidence for your case
• Service providers who assist with our business operations
• Legal authorities when required by law

We will never sell your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include secure storage systems, restricted access protocols, and regular security assessments.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may extend beyond the conclusion of your case where required by professional regulations or statute.

Your Rights

Under data protection law, you have rights including:

• The right to access your personal data
• The right to rectification of inaccurate information
• The right to erasure (in certain circumstances)
• The right to restrict processing
• The right to data portability
• The right to object to processing
• The right to withdraw consent

To exercise any of these rights, please contact us using the details provided on our Contact page.

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and your choices regarding cookies, please see our Cookie Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

opterbruin
47 Clerkenwell Road
London, EC1M 5RS
United Kingdom

Email: [email protected]